FAQ's
What do you use to fragrance to your candles?
We use essential oils to fragrance our candles; Essential oils are steam-distilled pure plant extracts used for scenting, flavouring, or healing applications in aromatherapy. As opposed to fragrance oils which are synthetically made chemical scent compounds.
My candle has a few imperfections and white frosting on it, why is this?
We use 100% natural soy wax for our scented candles, it is common that you may experience frosting or small imperfections on your candles. Frosting occurs naturally on all types of vegetable wax and is a sign that the wax is 100% natural. It presents itself as small white, crystallised layers on the surface of the candle. This is common when utilising a natural wax, to minimise the appearance of frosting, gently use a warm cloth or your finger to rub the area to smooth the frosting.
How long will my candle last?
The burn time varies for each type of candle, please refer to the product description for the candle type in question which will provide an estimated burn time.
I've spilt some wax, what do I do?
Don't panic, It's happened to the best of us! Soy wax can be cleaned from surfaces with hot soapy water.
Do you accept returns or Exchanges?
We do not currently offer returns, refunds or exchanges on our products. If you're dissatisfied or have encountered a problem with your product please contact us on either Instagram, Email (info@harefieldcandle.co) or utilise the Contact page.
I live locally, am I still required to pay for shipping?
We're based in South Harefield and offer free local collection. Simply select 'Cash on Collection' via the checkout and we will contact you to arrange collection.
We also offer free local delivery (at our discretion and availability), please enquire with us on either Instagram, Email (info@harefieldcandle.co) or the Contact page.
What carrier do you use for Shipping?
As a small independent business, we ensure that all orders are of high standard prior to dispatch. Products are usually dispatched within 3-5 working days utilising Hermes Tracked.
Do scented candles expire?
No, scented candles have no expiration however they can degrade in quality over time. Both the scent and colour can begin to fade. The level of degradation will depend on the storage/environment the candle is in. Typically you should use the candle within 12 to 16 months of purchase to ensure the best quality.
What type of Wax do you use?
On our scented candles we use 100% vegan, natural wax derived from the vegetable soybeans. It’s biodegradable, if there are any accidents it can be cleaned with plain old soap and water.
Soy wax has a low melting point, because of this, soy candles will burn slower and longer in comparison to alternative wax types. As it’s natural no toxins or pollutants are produced when burning.
It has excellent fragrance retention, producing a well-balanced, true to scent candle.
For our decorative candles we use soy wax blended with paraffin; this provides a cleaner, decorative finish.
Producing less imperfections as it has greater solidity when cool. It Absorbs dye well for greater clarity and even colour too.
Where are your candles produced?
All of our candles are lovingly hand poured in small batches from our home in Harefield. We're able to accomodate for custom scents and colours, simply contact us on either Instagram, Email (info@harefieldcandle.co) or utilise the Contact page.